Authenticity

All shoes are 100% authentic!!

We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.

General

How long does it take to process my order?

Orders are processed daily, but depending on our schedule it can take up to 5-14 business days.

Where is my order number?

Once your order has been processed and the payment has been approved you will receive an email with your order number.

Where is my tracking number?

You should receive your tracking number once the package has been scanned and picked-up by the shipping company.

Where do you guys ship from?f

We are based out of Texas

Are the products on Iamkickz  authentic?

Everything on iamkickz.com is 100% authentic.  We do not sell fakes, replicas, varients, or factory seconds.  It is hard to believe that limited items can be sold at our prices, but we assure you that everything is 100% authentic. We've been in this business for over 20 years, and we take pride in working very hard to get you the best products at the best prices. 

Pre-Orders

How do pre-orders work?

Preorders are a great way to purchase exclusive and limited shoes before the date of release. This guarantees that your size is available when the shoes are released. No more waiting in long lines, or camping out, to find out your size is sold out. Preorder to save yourself trouble and time.

When are pre-orders shipped?

Pre-Orders are shipped out as soon as we recieve our delivery.  This can be a few days after the release days, or it can be a few days before.  We often will tell our customers an expected shipping date, and will usually ship before that date.  You will receive a tracking number as soon as your pre-order ships.

Can I add to my pre-order?

Pre-Orders can be added to so long as the pre-order item has not shipped.  Simply email us with what you would like to add, and we will send you a payment request.  Once the payment is received we will add it your original order.  

Can I cancel my pre-order?

Pre-Orders are all final sales, and cannot be cancelled.

What happens when I have a pre-order product and instock product in my order?
The instock item will ship when the pre-order product arrives.  If you wish to have the instock item to ship immediately you will have to separate the orders.

 

Payment

What are the payment options for iamkickz.com

We accept PayPal, and all major Credit Cards are processed through our PayPal Payment gateway.  You can pay directly through your PayPal or you can use our Credit Card Processing system.  We also offer payment options such as Bank Wire Transfer, Western Union, Money Order, and Cashier's Check.  We are not responsible for the fees that your bank may charge for Wire Transfers. 

How about International payment options?

Credit cards from international buyers can be charged through PayPal, and through our  Payment gateway. You may also elect to pay us through a Bank Wire Transfer, Western Union, Money Order, or Cashier's Check.

Do you guys take checks or money order?

We take both, however checks take a long processing time (sometimes up to 3 weeks). Checks are not recommended, however we give you that option.

Are payments secure?

We use PayPal as our payment processor and PayPal offers strict protection for their customers.  All credit transactions are processeted through a SSL certified secured server.  Your money is safe, and we do not share or sale your information to anyone.

Returns

What is iamkickz.com  return policy?

All Sales are final. Unless you want to exchange 

How do I exchange shoes?

email iamkickz@gmail.com

Returns and Exchanges are only accepted for merchandise that is in resellable condition. This means the merchandise may not have been worn, have dirt, or have been scuffed.